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What to Expect During the Transition  to Tebra

  • Please watch your email and text messages for an invitation or instructions to register for the new Tebra patient portal. 

  • You will be asked to complete our new consent form and payment method authorization form, even if you previously completed similar documents in the past. 

  • Appointment reminders, portal invitations, forms, statements, and other clinic updates may arrive by email or text through Tebra. 

  • Existing appointments are expected to remain in place. If our team needs additional information or notices an issue with an appointment, we will contact you. 

  • Please note that Tim’s appointments will be changing from the standard 30-minute visit length to a standard 20-minute visit length starting November.  

  • Tim’s email address will change due to his last name update. His previous email will not work anymore. Use our clinic’s main email 

  • Prescriptions will continue to be sent electronically to your pharmacy. 

  • During the transition, there may be brief delays while information is transferred, and payer enrollments or claim connections are completed. Insurance processing times vary by health plan. If a claim is temporarily delayed, our billing team will continue monitoring it and will contact you if anything is needed from you.  

  • Some processes may change during the transition. Please check our regularly updated FAQs before submitting a request or contacting us with questions. 

Your patience and understanding are greatly appreciated. 

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