Frequently Asked Questions (FAQs)
Where are your forms?
PeopleFirst Clinic Consent Forms
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Therapy Intake Form (3YO-12YO)
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Therapy Intake Form (13YO-18YO)
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How do I schedule an appointment?
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New patients: Submit the "Request an Appointment" form on our website.
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Current patients:
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Tim Horton: Schedule through the patient portal.
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For any therapist (Aaron, Christy, Jen, and Krystal): Email or call your therapist to schedule
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Questions? Email info@peoplefirstmn.com.
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The fees for your services are set by the contract the provider has with your insurance provider if you are using insurance; please contact your insurance for an estimated cost.
What if I am not using insurance (self-pay)?
​If you are not using insurance, fees are based on our fee schedule. Please email info@peoplefirstmn.com for self-pay rates (our fee schedule).
Per regulations, self-pay is not available for Medicaid-covered services, and for Medicare, self-pay is only available for non-covered services or with a provider who has opted out of Medicare.
How do I pay my bill?
You can pay your bill through the patient portal or with your mailed statements. All payments should be made through the patient portal or with your statement.
Are payment plans available?
Yes, payment plans are available. You can initiate a payment plan from your patient portal. Or by contacting the clinic at info@peoplefirstmn.com.
No Surprises Act
In compliance with the No Surprises Act, patients who are uninsured or opting to pay privately have the right to request an estimate of the anticipated charges for mental health services, including psychotherapy. This "Good Faith Estimate" outlines the total expected cost for any non-emergency services. We encourage you to ask for this estimate before scheduling your appointment, so you can make informed decisions about your care. If your final bill exceeds the estimate by $400 or more, you have the right to dispute the additional amount. Please keep a copy of your estimate for your records.
For more information about your rights under the No Surprises Act, visit www.cms.gov/nosurprises or call (800) 985-3059.
What insurance do you accept?
Each provider at PeopleFirst Clinic is credentialed separately, so coverage may vary. Most providers are in-network with the following insurance plans:
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MN Blue Cross Blue Shield
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HealthPartners
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UnitedHealthcare
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UCare
PeopleFirst and most providers are also in-network with Aetna, Cigna, Humana, Medicaid, and Medicare; please check with your provider before scheduling.
How much will my services cost with my insurance?
The fees for your services are set by the contract the provider has with your insurance provider; please contact your insurance for an estimated cost.